What is the return policy?
While we do NOT accept returns, we DO ACCEPT free exchanges for other sizes as well as store credit towards another style since we want to keep you happy in a pair of our shoes or boots
***Please note: for styles that are not stocked in inventory, exchange pairs will need to be made just as they are initially and require up to 6 weeks for delivery. Keep this in mind when ordering a style that is not in-stock inventory.
In certain cases of defects, returns are authorized. Funds returned in any authorized return will exclude 3% of the total transaction, which is the amount that Shopify receives per transaction. For example, if a return is authorized for a $225 purchase, we will refund $218.17
If you would like to cancel an order, it must be done within 24 hours after placing the original order as we start production as soon as possible and each pair is made to order.
For international customers, all exchanges for sizing, store credit, etc are subject to a $50 restocking fee to cover some of the freight both ways
For our Outrider Boot, Derby Shoe, Uptown Boot, Ridgeline Boot (60 Last)
These styles are built on our 60 last, a traditional work boot last. We recommend one full size down from your typical athletic shoe size on these, and they will fit wider than our Classic Chelsea Boots. If you typically wear wider than a D then please inquire about custom EE sizing. ***If you own a pair of Red Wing Iron Ranger's or Wolverine 1000 Mile Boots- we recommend taking the same size you have in these styles.
For our Slip-On Loafer:
Since these are a slip-on without laces, we recommend a full size down from your typical athletic shoes. They are built on our 60 last, and come in a standard D width.
For our Rocco Boot, Outrider - Cadet Gray Kudu (600 Last):
We recommend one full size down from your typical athletic shoe size
For our Appalachian Boot (Engineer Last):
We recommend going a full size down compared to your typical athletic shoe sizing as this model comes in a standard E width.
Sizing comparisons (examples):
Nike sz. 10 --> Mark Albert sz. 9 (60 Last)
Nike sz. 10 --> Mark Albert sz. 9.5 (92 Last)
Red Wing Iron Ranger / Moc Toe sz. 10 --> Mark Albert sz. 10 (depending on width)
***please email firstname.lastname@example.org with any sizing questions / concerns
Our ladies styles run true to size. They are slightly narrow, but again, this is made using a western last, meaning that they should be slightly snug in width and will break in with wear.
Please feel free to email email@example.com with any sizing questions!
You can find our boots and shoes at the following locations:
Indianapolis, IN 46219