FAQ

What is the return policy?

While we do NOT accept returns, we DO ACCEPT free exchanges for other sizes as well as store credit towards another style since we want to keep you happy in a pair of our shoes or boots

***Please note: for styles that are not stocked in inventory, exchange pairs will need to be made just as they are initially and require up to 6 weeks for delivery. Keep this in mind when ordering a style that is not in-stock inventory.

In certain cases of defects, returns are authorized. Funds returned in any authorized return will exclude 3% of the total transaction, which is the amount that Shopify receives per transaction. For example, if a return is authorized for a $225 purchase, we will refund $218.17

If you would like to cancel an order, it must be done within 24 hours after placing the original order as we start production as soon as possible and each pair is made to order. 

Due to the COVID-19 Factory Shutdown, all active orders that wish to be refunded will exclude a 7% fee from the total refund amount (3% Shopify/CC fee + our scheduling/processing fee).

For international customers, all exchanges for sizing, store credit, etc are subject to a $50 restocking fee to cover some of the freight both ways. For fully custom orders (one-of-one customs), all sizing exchanges warrant a $50 restocking fee. 

What is my sizing?

60 Last:

Styles: Uptown- Coyote, Forest Kudu, Rust Kudu, Trail Crazy Horse. Outrider- Matte Black, Waxy Distressed, Wheat Nubuck. All Derby styles, all Loafers, Ridgeline. 

Also, all new Italian Heritage Collection styles utilize the 60 last. 

We recommend taking one half size down from your athletic shoe size or one half down from Brannock. 

Brand references:

Red Wing Iron Ranger 10D > Mark Albert 10D

Alden Barrie 10D > Mark Albert 10D

Viberg 9.5D > Mark Albert 10D

Converse 10D > Mark Albert 10D

Nike (other athletic shoes) 10.5 > Mark Albert 10D

600 Last:

Styles: Rocco, Outrider - Cadet Gray Kudu

We recommend taking one half size down from your athletic shoe size or one half down from Brannock. 

Brand references:

Red Wing Iron Ranger 10D > Mark Albert 10D

Alden Barrie 10D > Mark Albert 10D

Viberg 9.5D > Mark Albert 10D

Converse 10D > Mark Albert 10D

Nike (other athletic shoes) 10.5 > Mark Albert 10D

 

Ladies:

Our ladies styles run true to size. They are slightly narrow, but again, this is made using a western last, meaning that they should be slightly snug in width and will break in with wear.  

 

What are the best Care Instructions?

Full-Grain Leathers - (All leathers on the site excluding roughout and suede leathers): We recommend using Smiths Leather Balm but any leather conditioner will work. Please note that leather conditioners will likely darken the surface color of the boots. 

You can also use leather conditioner on the welt & stacked leather heel to breathe some life into them if the edge dressing has worn away with wear. 

Roughout/Suede Leathers- Roughout leathers are surprisingly durable, but have specific care instructions. DO NOT use water or conditioner to clean dirt marks or stains. Simply use a suede brush and brush the affected area until the dirt mark subsides. 

 

 ***please email info@markalbertboots.com with any sizing questions / concerns